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Energy Business Review | Tuesday, January 18, 2022
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When utility service providers apply software tools to carry out audits, new opportunities for operational efficiency and better customer engagement open up.
FREMONT, CA: Electric utility companies update operations and facilities to promote supportable and advanced services. Software solutions from third-party IT companies perform a significant role in supporting utility firms to build customized capabilities that are relevant and optimized. One such oblation from technology vendors is energy audit programs.
The energy audits are suggested as automated software programs that enable utility providers to engage customers with personalized platforms that influence consumption efficiency. Energy audits, the solutions reduce utility service companies' dependence on manually created auditing systems using spreadsheets.
Superior auditing modules supply software firms with an upper hand in dealing with audits and exams, enhancing business potentialities, and lowering wastage and inefficient consumption practices. This newsletter discusses numerous blessings that modern-day auditing solutions provide to electric utility organizations.
• Reporting Energy Usage
Utility service providers provide electricity to commercial or residential facilities. To understand consumption patterns, service contributors rely on energy audits. With energy audits, electricity providers obtain consumer consumption data that is helpful in business planning and scaling of infrastructure.
But, reporting energy usage is a complex task. To make it simple, technology vendors have created auditing and reporting solutions that can produce highly detailed reports for thousands of customers. With these solutions, utility companies can collect consumption data efficiently. Moreover, customers will get a chance to access the accounts and adopt better energy use practices.
• Generating Intelligence for Energy Conservation
Personalizing energy subscription plans is complex when electric utility companies try to do it in a personalized manner. With modern reporting solutions, tech vendors provide the features of intelligent reports that give a significant amount of insights into residential and small business customers' energy usage. Electric utility firms can easily chart customized customer plans through these insights, incentivizing energy conservation. Hence, utility companies can tackle effective practices with auditing tools.
• Integrating Additional Services Like Billing
While some technology vendors concentrate entirely on serving utility companies with smart auditing solutions, others incorporate additional features that increase the software's functionality. It would look like the right idea for software organizations to stick to specialized auditing gear, but extras may also be high-quality from the ROI factor view.
Several auditing solutions available in the market enable utility companies to combine billing solutions and smart auditing to offer customers with means to decrease bills and promote savings.
• Gaining a Competitive Edge with Automation
Automation is highly beneficial to businesses. Repetitive tasks become precise and less time-consuming with automation. By unfurling automation-backed smart auditing solutions, electric utility companies get an opportunity to achieve customer data promptly and personalize offerings to the core.
In addition, some auditing solutions hold dedicated features like energy advisors, which permit utility companies to engage customers better. With the development of AI and ML, technology vendors have designed meaningful solutions that reduce operational costs associated with large-scale auditing.
By influencing automation, smart auditing solutions have created new possibilities for electric providers to stay ahead of competitors and be trusted service providers to their clients.
Earlier, electric utility companies depended on call centers or external facilities to lead effective energy audits. Previously, technology has intervened to make audits a relatively simple and smart process that can unlock many rewards for electric utility companies.
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